Tips on helping older adults stay safe:
1. Encourage Strong Password Habits
🔹 Use long, unique passwords for different accounts.
🔹 Set up two-factor authentication (2FA) for extra security.
🔹 Help seniors use a password manager to store login details securely
2. Teach Scam Awareness
🔹 Remind them to never share personal information over email or phone.
🔹 Help them recognize red flags like urgent requests or misspelled emails.
🔹 Encourage them to verify messages by calling the company directly
3. Keep Devices & Software Updated
🔹 Enable automatic updates for their devices and antivirus software.
🔹 Show them how to safely download apps and avoid fake websites
4. Set Up Privacy Protections
🔹 Adjust social media settings to limit personal details being shared publicly.
🔹 Teach them to log out of accounts when using shared computers
Conversation Starters:
Caregivers play a vital role in helping older adults navigate the online world safely. Here are some friendly conversation starters to introduce cybersecurity topics without overwhelming them:
1. Everyday Digital Safety
💬 “I saw a news story about online scams targeting seniors. Have you ever gotten a strange call or email that didn’t seem right?”
💬 “Do you ever feel unsure about clicking on links in emails? I can show you some easy ways to check if they’re safe.”
2. Password Security
💬 “How do you usually remember your passwords? There’s a trick to making strong passwords that are easy to remember—I can show you!”
💬 “Did you know using the same password for different accounts can be risky? Let’s check if any of your passwords have been leaked.”
3. Recognizing Scams
💬 “Have you ever received a phone call asking for personal information? Many scammers pretend to be banks or government agencies.”
💬 “I read about a scam where people pretend to be tech support and ask to take control of your computer. Have you ever seen pop-ups telling you that your device has a virus?”
4. Protecting Personal Information
💬 “Let’s look at your social media privacy settings together to make sure only people you trust can see your information.”
💬 “How do you usually pay for things online? I can show you safe ways to shop and avoid fraud.”
How to Report & Support
If you or someone you know has encountered an online scam, taking swift action can help prevent further harm. Below are official reporting channels and support resources to ensure your safety.
📌 Reporting a Scam
To report fraudulent activity, refer to the appropriate agency based on the type of scam:
Financial & Identity Fraud
- Federal Trade Commission (FTC) – Report financial scams or fraudulent business practices at ReportFraud.ftc.gov
- Identity Theft Assistance – If your personal information has been compromised, visit IdentityTheft.gov for recovery steps
Medicare & Social Security Fraud
- Medicare Scam Reporting – Call 1-800-MEDICARE (1-800-633-4227) to report false claims or medical fraud
- Social Security Administration – Report suspicious activity at 1-800-772-1213 or visit SSA.gov
Elder Fraud & Consumer Protection
- AARP Fraud Watch Helpline – For scam prevention and support, call 1-877-908-3360
- Elder Fraud Hotline (U.S. Department of Justice) – Report senior-targeted scams at 1-833-FRAUD-11
- Local Law Enforcement – If you have lost money due to fraud, file a report with your local police department
Technology & Online Security Threats
- Microsoft Scam Reporting – Learn about and report tech support scams at Microsoft’s Security & Fraud Page
- Google Safe Browsing Report – If you encounter a fraudulent website, report it to Google Safe Browsing
📌Supporting Someone Affected by a Scam
If a loved one has been impacted by a scam, here are key ways to offer support:
Listen & Reassure –
- Many victims feel embarrassed or ashamed. Remind them that scams can happen to anyone and that reporting the fraud can help others avoid the same mistake.
Help Secure Their Accounts –
- Encourage password updates and enable multi-factor authentication
- Assist them in monitoring financial transactions for unusual activity
- Provide guidance on blocking suspicious callers and emails
Guide Them Through Reporting –
- Offer to walk them through official reporting platforms listed above
- If necessary, help them file disputes with banks or credit card companies
- Help them recognize scam red flags to prevent future incidents
Strengthen Digital Awareness –
- Discuss safe browsing practices
- Share trusted cybersecurity resources
- Encourage ongoing education about new scam tactics